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Privacy Policy

Westerham Brewery is committed to preserving the privacy of all visitors to our website www.westerhambrewery.co.uk.  Westerham Brewery are committed to complying with the Data Protection Act 1998 and have published this guide to help you understand how and why Westerham Brewery collect information from you, to whom such information is disclosed and what your rights are.  If we make changes to this Policy we will notify you by updating this statement on our website.  You can access our main website home page and browse our site without disclosing your personal data.  However, when you place an order through our online store, you will be asked to provide certain information about yourself.

How we use your information

When you visit, register or order products or services on our website you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.  We do not store credit/debit card details or pass these on to 3rd party companies.  We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

Disclosure of your information

We will never disclose any of your personal details to any third party, unless legally obliged to by UK Government authorities.  If you opt in we may send you an e-mail newsletter every month to keep you informed of what is happening at the brewery.

Newsletter

When you register on the site you will be given the opportunity to opt out of receiving any communication from us other than that required to process your registration or subsequent orders.  In accordance with the Privacy & Electronic Communications Act 2003, we do not send random marketing emails to personal email addresses.

Cookies

In order to improve the service offered to you, technology may be used to track the patterns of behaviour of visitors to the site and to help personalise the content displayed to each user. This can include using a "cookie" which would be stored on your computer.  Cookies are small text files that are stored on your PC, phone or other web enabled device when you visit our website.  They are not harmful and do not contain any confidential information such as your home address, date of birth or credit card details.

By using our site, you also consent to the use of these cookies.  Cookies are used on our site for the following reasons:

  • to allow you to securely sign in to your account, so that you can use "My Account" features
  • to store the content of your online shopping cart and to complete an order
  • to record the areas of the website that you have visited, products you have viewed and time spent browsing, as well as the products you purchased.  We use this information to help make the website more user friendly, develop our site design and to continuously improve the quality of the service we provide.

 

Security of personal Information

All of the personal information you enter, including your name, address and password, are held securely in our database.  This ensures that no unauthorised users can access the data.  You are entirely responsible for the safekeeping of your username and password and any orders placed using them. If you become aware of any unauthorised users you must notify us immediately.

Passwords

If you have forgotten your password, you can click on the “Forgotten Password" at the login page, which will prompt you to enter your email address.  You will then be automatically sent your password by email.

Payment card information

Your payment card details are transferred directly to our payment provider, Global Payments Inc for immediate validation and authorisation.  Details are not recorded or stored in our database, or viewable by any of our staff.  Once we have received payment clearance from our payment provider we will confirm your order by email.

Westerham Brewery Co. Ltd